Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you" or "Customer") and CIAG Global, LLC, a Minnesota limited liability company ("Company," "we," "us"), governing your access to and use of the CIAG Quantum Forge hosted automation service, including the Neural Execution Engine, A.U.R.A. agents, the Forge synthesis workspace, and any related website, API, or software (collectively, the "Service"). By creating an account, checking the acceptance box at signup, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

1. Eligibility and Accounts

1. You must be at least 18 years old and able to form a binding contract to use the Service.
2. You are responsible for maintaining the confidentiality of your account credentials, and for all activity that occurs under your account. Notify us promptly at will@ciag-global.com if you suspect unauthorized use.
3. You may not create multiple accounts to obtain additional free-trial Quanta balances or otherwise circumvent any limit, rate control, or fraud safeguard built into the Service. We may suspend or terminate accounts we reasonably believe were created for this purpose, including forfeiting any associated Quanta balance.

2. The Service

1. The Service lets you submit a plain-language Standard Operating Procedure ("SOP") describing a repetitive task performed in a web browser, desktop application, spreadsheet, or command-line shell. Our A.U.R.A. (Autonomous Unsupervised Reasoning Agents) engine uses artificial intelligence — including a third-party AI model provider — to interpret your SOP and synthesize an executable automation script, which is then run against the target interface you specify, inside a temporary, isolated execution environment provisioned for your session.
2. Results are generated automatically and may contain errors: the synthesized script may misinterpret a step, the target interface may change or behave unexpectedly between runs, and execution may fail partway through. You are solely responsible for reviewing, testing, and supervising any automation before relying on it for any production, financial, medical, legal, or regulatory purpose. The Service is a tool, not a substitute for your own judgment or testing.
3. During a session, we may display a live visual stream (screenshots or DOM snapshots) of the interface the agent is operating, so you can watch and intervene. You are responsible for ensuring you have the right to automate, screen-capture, and transmit the interface and data involved in your SOP, including any third-party application, account, or website you point the Service at.
4. We may modify, suspend, or discontinue any part of the Service, including pricing, free-trial allowances, and Quanta rates, at any time. We will make reasonable efforts to provide notice of material changes (such as price changes) but are not required to do so before a change takes effect, except where required by applicable law.

3. Fees and Quanta

1. The Service is billed using a prepaid credit system ("Quanta"), consumed based on the compute time your sessions use. New hosted-trial accounts receive a one-time, free introductory Quanta balance (currently intended to provide roughly 30–60 minutes of hosted execution time); this balance has no cash value, is not redeemable for cash, and may be adjusted, limited, or revoked at our discretion, including to prevent abuse.
2. As of this version of the Service, hosted-trial accounts cannot purchase additional Quanta; the Service is offered on a free-trial basis only, and a session ends once your balance is exhausted. We may introduce a paid purchase mechanism in the future, in which case these Terms will be updated and any new payment processor's terms will apply to that purchase.
3. Quanta already granted to your account are not refundable and may be forfeited if your account is terminated for violating these Terms.
4. Pricing (including the per-minute Quanta rate) may change at any time; the rate in effect at the time a session runs is the rate charged for that session.

4. Acceptable Use

You agree not to, and not to permit others to:

1. Submit an SOP, or direct the Service against a target application or account, that you do not have the legal right to automate, or that would violate the rights (including privacy, intellectual property, contractual, or data protection rights) of any third party, including the terms of service of the application or website being automated;
2. Use the Service to automate access to, or extraction of data from, systems you are not authorized to access, or in furtherance of any unlawful purpose;
3. Enter another person's credentials, payment information, or other secrets into the Service's Vault or any input field unless you are authorized to use them on that person's behalf;
4. Attempt to circumvent any rate limit, usage cap, fraud control, or billing mechanism of the Service;
5. Reverse-engineer, decompile, scrape, or attempt to extract the underlying models, prompts, compiled manifests, or source code of the Service;
6. Use the Service to build, train, or benchmark a directly competing product; or
7. Interfere with or disrupt the integrity or performance of the Service or its infrastructure, including the isolated execution environments provisioned for other users' sessions.

We may suspend or terminate your access immediately, without notice, for any violation of this section.

5. Your Content; Vault Secrets; Third-Party AI Processing

1. You retain all ownership rights in the SOPs, drafts, compiled automation scripts, and data you submit or generate through the Service ("Your Content"). You grant us a limited, non-exclusive license to use, copy, transmit, and store Your Content solely as necessary to provide the Service to you — including transmitting SOP text to a third-party AI infrastructure provider (currently, OpenAI) to synthesize an executable script.
2. Unlike a pure extraction tool, the Service is designed to let you come back to work in progress: in-progress drafts and successfully compiled automation manifests are stored, encrypted, in our database so you can resume or re-run them in a later session. See our Privacy Policy for how this storage works.
3. Credentials or other secrets you enter into the Service's Vault for use during a session (the "Secrets" scope) are held only in an encrypted credential store scoped to that session's temporary execution environment. We do not write Secrets to our database. See our Privacy Policy for how long that storage persists.
4. SOP text submitted for synthesis is sent to our third-party AI provider under that provider's own API terms. We do not use Your Content to train our own models. Our AI infrastructure provider retains API inputs and outputs for a limited period for abuse-monitoring purposes only, under its own data usage policies, unless we have a separate zero- or reduced-retention agreement in place with that provider (we do not currently have one).
5. You represent and warrant that you have all rights and consents necessary to submit Your Content and to operate the Service against the target interfaces you specify, including with respect to any third-party personal data involved.

6. Intellectual Property

The Service, including its software, design, trademarks, and underlying technology (including A.U.R.A., the Neural Execution Engine, and the Forge synthesis workspace), is owned by Company and its licensors and is protected by intellectual property laws. These Terms do not grant you any right to use Company's trademarks, logos, or brand features without prior written permission.

7. Disclaimer of Warranties

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. we do not warrant that synthesized scripts will be accurate, complete, or error-free, that automation will complete successfully, or that the service will be uninterrupted or secure. you use the service, any synthesized script, and any resulting automation, at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law, company and its officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the service — including damages arising from a synthesized script taking an unintended action against a target application or account — even if advised of the possibility of such damages. company's total aggregate liability arising out of or relating to these terms or the service will not exceed the greater of (a) the amount you paid company in the twelve (12) months preceding the claim, or (b) one hundred u.s. dollars ($100).

Some jurisdictions do not allow certain limitations on implied warranties or liability, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Company and its officers, employees, and licensors from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Your Content, including any SOP you submit or any action a synthesized script takes on your behalf; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third party's rights.

10. Term and Termination

1. These Terms remain in effect while you use the Service. You may stop using the Service, and close your account, at any time.
2. We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms or suspected fraud or abuse. Sections of these Terms that by their nature should survive termination (including Sections 5, 7, 8, 9, 11, and 12) will survive.

11. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to go to court.

1. Informal resolution first. Before filing any claim, you agree to contact us at will@ciag-global.com and attempt to resolve the dispute informally for at least thirty (30) days.
2. Binding arbitration. If a dispute is not resolved informally, you and Company agree that it will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will be conducted within the State of Minnesota (or, if both parties agree, primarily through written submissions). For claims under $10,000, Company will pay AAA's filing and administrative fees, except where the arbitrator finds the claim frivolous.
3. Class action waiver. You and Company agree that any arbitration or claim will be conducted only on an individual basis, and not as a class, collective, or representative action. The arbitrator may not consolidate more than one person's claims.
4. Right to opt out. You may opt out of this arbitration agreement by emailing will@ciag-global.com within thirty (30) days of first accepting these Terms, stating your name and account email and that you opt out of arbitration. If you opt out, disputes will instead be resolved in the courts identified in Section 12, and you waive your right to a jury trial for any such dispute.
5. Jury trial waiver. If for any reason a claim proceeds in court rather than arbitration, you and Company each waive any right to a jury trial.

12. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules. Subject to Section 11, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Anoka County, Minnesota, and you consent to personal jurisdiction there.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (such as by posting an updated effective date on this page, or emailing the address on your account). Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

14. Miscellaneous

1. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
2. These Terms, together with any order or policy referenced in them, constitute the entire agreement between you and Company regarding the Service.
3. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
4. Our failure to enforce any provision is not a waiver of our right to do so later.

15. Contact

CIAG Global, LLC, a Minnesota limited liability company
Contact: will@ciag-global.com
Address: 330 S Second Ave, Suite 200 1900, Minneapolis, MN 55401